Terms & Conditions

IMPORTANT NOTICE: These terms and conditions for services supplied by DreamMaker Media (including services provided by third parties) set out the agreement between you and us under which we will provide you with web design, hosting, email and/or other service. It is in your interest to read them carefully. If there is anything that you do not understand then please contact us.

Contract

1. This contract is made between DreamMaker Media ("us/we") and the company, firm, partnership or individual ordering web design, hosting, email and/or other service ("you/your").
2. No variation of the terms of this contract however notified will be effective unless accepted by us in writing (including email).
3. If any of the information you give us changes (e.g. name, address, telephone number, payment details), you must inform us promptly.

Web Design

1. You acknowledge that in providing a web design service, we are not providing consultancy or any other advice in regard to the information that you may choose to place on your web site.
2. You may be asked to pay a deposit before work on your site begins. Deposits are non-refundable.
3. If you cancel an order for web design you will be required to pay us for any work undertaken up until the point of cancellation if the value of work undertaken exceeds the deposit paid

Email, web hosting and your website

1. You acknowledge that you are responsible for all content included on your site. You are responsible for the material that you or anyone else puts on your website(s). All websites must be for legitimate purposes and material including links from your website(s) to other websites must be lawful.
2. You are responsible for ensuring that all necessary licences and consents (including those from owners of copyright, performing rights and other intellectual property rights) have been obtained, and you agree to indemnify us against any action commenced against us by any party as a result of infringement of any licences, consents or other rights.
3. Allocated web space is for use by you only and cannot be used by a third party.
4. Data transfer (bandwidth) is limited each month. Once the limit has been reached in any month your account may be temporarily suspended until the first day of the following month unless you have agreed to pay for the data transfer in excess of the monthly limit.
5. We may impose limits (which we may vary from time to time) on the storage space, web-space, number of mailboxes, email messages that can be stored and/or the size of any attachments you can send/store in order to ensure the quality of the service to you and other users. We may reject or delete material that exceeds these limits.
6. You must ensure that all usernames and passwords provided by us are kept confidential, secure and are used in accordance with relevant instructions. If you suspect that any password is being, or is likely to be, used in an unauthorised manner or if you think that any username or password has become known by someone not authorised to use it, you must notify us immediately.
7. Due to repairs, planned maintenance, upgrades or any other operational reason we may need to temporarily suspend the service. In this event, we will endeavour to provide you with as much notice as possible.

Site updates

If your hosting plan includes a monthly site update:
1. These updates are limited to a maximum of around 30 minutes work per month to add, amend or delete text content of pages; add, delete or substitute images in portfolios and similar minor changes to the site content.
2. Updates which are likely to take in excess of 30 minutes may be subject to an additional charge - you would be told this before the work begins.
3. If you do not have an update carried out in any month the unused time does not roll forward.
4. These updates do not include for us to make changes to your site layout (for example adding or removing a page/section, changes to images used in the design of the site, changes to colourscheme or other significant alteration). Changes of this nature will usually incur a charge which you will be asked to agree before the work is carried out.

Domain names

1. We will register domain names with the internet registration authorities and will pay registration and rental fees on your behalf.
2. Domain names are registered on a first come first served basis. Until you receive confirmation from us, there is no guarantee that your request has been successful. We accept no liability for unsuccessful domain name requests.
3. Charges for domain registrations are non refundable once a domain name has been registered.
4. For all domain name registrations you are entering into a contract with one or more registration authorities and their terms and conditions apply.
5. A domain name is registered for a minimum period of 2 years, after which time it will need to be repurchased. We will endeavour to contact you in advance of the renewal date, but ultimately you are responsible for renewing your domain name before it expires.
6. You acknowledge that any dispute arising out of the use of any domain name will be resolved by the registration authorities.
7. Domain names will be registered to us unless otherwise specified at the time of purchase.

Payment & charges

1. We will begin charging you from the first day of the month following that in which the service is provided and available for you to use.
2. You have to pay our charges by the due date stated on our invoice. Non payment (or persistent late payment) of our legitimate charges may result in suspension or termination of your account without prior notice. you will still be liable for charges during any period of suspension.
3. Title to the goods (including but not limited to web design, hosting, email, domain names and/or other service) remains with the vendor until the invoice is paid in full
4. If payment is not made by the due date, we may suspend or cancel the service and may forward the debt to an external agency for collection. You will pay our reasonable costs and expenses for collecting late payments.
5. To keep costs and paperwork to a minimum invoices are sent via email.
6. Should you wish to alter, amend or cancel your contract please do so before the due date shown on the invoice, otherwise invoice charges are payable in full.

Termination

1. You may terminate this contract by giving us notice at any time. Termination will be effective from the last day of the period for which you have already paid or the last day of any other agreed minimum period if later and you are liable to pay all charges up to the effective date of termination. If you wish us to terminate the contract part way through a period for which you have already paid, no refund will be given for the remainder of the pre-paid period.
2. Either of us can end this contract immediately on notice if the other: (a) commits a material breach of this contract, which is capable of remedy, and fails to remedy the breach within a reasonable time of a written notice to do so; (b) commits a material breach of this contract which cannot be remedied; (c) is repeatedly in breach of this contract; or (d) is the subject of bankruptcy or insolvency proceedings, or an arrangement with creditors is made, or a receiver or administrator is appointed over any of their assets, or they go into liquidation.
3. We can end this contract with immediate effect if we have previously terminated your use of any service due to your breach of any terms of this contract, including non-payment or persistent late payment of invoice charges.

Matters beyond our reasonable control

Our liability to you

Changes to this contract

Giving Notice

1. Any notice under this contract must be given in writing which may include by email
2. You are responsible for checking the mail sent to the email address provided by you as part of the service.

Waiver of rights

Neither of us shall be considered to have waived any right under this contract because of failure or delay in exercising that right.

Third party rights

The law relating to this contract